The world is transforming and so are consumer experiences.

Transforming consumer experience means offering a more personalized and seamless experience for your customers, from the moment they hear about your product or service to the moment they complete their transactions and beyond. We believe in pushing our boundaries to deliver quality services through our customer centric approach while reducing the turnaround time and making customer experience memorable. We deliver best in class backend services ensure that your frontend looks good.

We help you offset the competition and tide over the uncertainties of business and economy. Our matured delivery models makes sure you start getting the ROI from the first month. Our various outsourcing models helps you to remain cost efficient, invest more into your core business and tap our talent pool from across the regions.

COMPANY OVERVIEW

We are a global leader in managing outsourced business operations. We offer a comprehensive suite of solutions to provide best in class consumer experience to you. Our expertise across domains makes us a preferred choice for our customers. We believe in transparent, holistic and optimised business processes to improve the efficiency of your operations. Our wide range of services including voice and non-voice support operations are tailored to meet your business needs. We go out of the way to bring millions of smiles to you through our work and results. Present in Philippines, India and USA, we cater to mission critical and customer driven processes for our clients globally. Our integrated services ensure that you are ready for the challenges of tomorrow while being the leader in the present.

GROUP OVERVIEW

Cambridge Technology (CT) is a leading global technology company transforming organizations into AI-first leaders. CT is enabling its customers to create AI solutions that transform their businesses; by helping solve the world’s complex and most interesting business challenges with AI. CT gives organizations unparalleled access to cutting-edge technology by bringing together the best-in-industry using its years of expertise in building solutions for some of the world’s largest and most innovative enterprises; leveraging Big Data, Cloud & Machine Learning experience. The company has built partnerships with AWS, Microsoft Azure, Pentaho, Forgerock. CT is an AWS Advanced Tier and a Marketplace Consulting Partner with competencies in Big Data, DevOps, Enterprise Applications – Oracle and the Managed Services Program. CT’s expertise across multiple domains makes it the preferred choice for organizations seeking an AI Partner to innovate and leapfrog the market. CT is listed in India on NSE and BSE.

VISION

To make our customer operations better, faster, leaner and cheaper through meticulous planning, training and immaculate execution.

MISSION

We are in a people business. Our mission is singular: to support great people. We are only as good as the people around us. Happy employees make it easy for our customers.

OUR ADVANTAGE

  • 20 years of group experience
  • ISO 27001, ISO 20000 certified
  • Multiple delivery models
  • Focused on delivering the highest standards of services to our customers
  • Multilingual agents
  • Trained professionals and proven methodologies
  • Experience in managing mission critical infrastructure and processes
  • Reliable Service with timely delivery
  • World class infrastructure
  • Expert Level Support

EXPERT TEAM

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AASHISH KALRA

I have dedicated my career to creating and investing in successful and socially conscious
ventures in technology, real estate, energy, logistics and hospitality on a global basis.
I’ve founded companies, served as President, CEO and Chairman and have multiple successful billion
dollar IPOs and acquisitions. I currently serve as Chairman of Cambridge Technology (CT)
focusing on the convergence of big data and the cloud. Prior to CT, I co-founded
Cambridge Samsung Partners and Cambridge Samsung Resources, served as Managing Partner
at Cambridge Energy Holdings. As Managing Director at Trikona Capital I created one of the largest
funds dedicated to Indian Infrastructure and real estate and was a Co-Founder and
Director of India Infrastructure and Urban Development Company. I also helped establish Sypdre,
a global technology venture catalyst with WPP, Merrill Lynch and IBM.

I am endlessly fascinated by being engrossed with innovative ventures. I believe in doing over talking. I believe as Peter Drucker said, “Whenever you see a successful business, someone made a courageous decision.” I enjoy spending time with those with the courage to bite off more than they can chew. Building companies is messy, but with the right combination of passion, knowledge, guidance and moxie people create wonders.

Aashish Kalra
Chairman & CEO

Aashish Kalra is the Chairman and he foresees the global operations of CTE, providing strategic vision and leadership to the company.He is responsible for the overall company growth and expansion.

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Sudip Kar – Vice President

Sudip Kar joined CT in 2003 to lead and implement enterprise software and cloud development projects using global delivery model. He manages and nurtures the relationship of most of the large strategic clients of CT in the United States. He helped CT attain and maintain CMMi level 5, arguably the highest level in maturity framework in the world. He started the BPO operation at CTE to help existing IT customers to get world class support services. Now he heads Cambridge Bizserve, which is the BPO arm of Cambridge Technology. He heads the delivery and client management from various CT locations in the world, servicing the Company’s U.S, EU and India based customers. He also heads the PMO – the quality and delivery monitoring unit of CT.

Prior to joining CT he was a founding member of a USA based start-up in San Francisco Bay Area, and successfully merged its technology with a French conglomerate. Over his 20 years of experience in IT industry, Sudip worked both in India and the USA for various companies like HCL, HP and Delsoft. Sudip holds a degree in Computer Science and Engineering from Jadavpur University.

Sudip Kar
Vice President

Sudip Kar joined CT in 2003 to lead and implement enterprise software and cloud development projects using global delivery model.

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CAREER OPPORTUNITIES

Working at Cambridge Bizserve is about growing with a highly-motivated team in a challenging, rewarding and entrepreneurial environment.

Our Employee Value Proposition

Localize

The phrase ‘When in Rome, Do as the Romans Do’ refers to the importance of adapting yourself to the customs of the people of the particular place or situation and behave like they do. It is vital to take into account cultural nuances to win your global customers. Adapting your offering to suit the sensitivities of your stakeholders holds the key to achieve success at a faster pace.

Prepare

We train our people to work with customers globally. Your exposure to working in new geographies will open up a palette of new opportunities and boost your global appeal.

Solve

Having a talented and enthusiastic team around is very important to support and take ideas to the next level and implement them step-by-step. A team with a mix of different mindsets will multiply ideas and the scale of their implementation.

Reward

We constantly strive to ensure a good work life balance for our employees through our exciting engagement activities. We believe in a culture of recognitions and rewards to create an atmosphere of positivity and productivity.

EMPLOYEE TESTIMONIALS

Jyotsna Pairdha

BPO Team Lead

My journey with CB has been extremely informative. I have learnt several professional dimensions and have grown immensely at my job since the past 6 years of my association with the company. Employees are very helpful which has greatly assisted me. Great work isn’t about hours spent but meaningful tasks accomplished, and I learnt this at CB.

Brylle Serrano

IT Manager

As one of the pioneers in this company, working in Cambridge has been both challenging and fulfilling. Joining our company with an open mind would ultimately reap amazing benefits for individuals who are willing to adapt and learn. Nonetheless, I decided courageously to take the opportunity and I learn from new adventures.

Sitti Aisha Ubod

Training Manager

I am very fortunate to be a part of the CB family that has given me opportunities that I wouldn’t get elsewhere. I started off as an average agent that was honed over the time to battle more that made me a whole lot better human being. The company had inspired and gave me the right environment to grow. My time here in Cambridge is an adventure. I have seen so many people grow and go through their paths of success, and I know I’ll see more of those people here in CB. I’m proud to be a part of Cambridge Philippines.

Jaipal Reddy Gajjala

Team Lead

Working at CB is a great pleasure for me. The thing I appreciate most about the company is that it has given me the opportunity to balance work and life by allowing me to work in flexible hours. I managed to contribute a lot to the company and I still have time for my family. The management team is very good in making sure that the suggestions and opinions of employees are included in the company planning process. I am proud to be part of CB.

Ravi Teja Pasam

Team Lead

I started working at CB in 2013 after my technical studies. In the meantime, I have gained valuable experience on all of the interesting projects to which I have been assigned. I have the utmost respect for the company’s drive to continuously develop new technologies and improve working process and employee skills. I am proud to be part of a professional team in CB.

APPLY ONLINE

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SERVICES

It is true that in this world of growth and competition, your customer centric approach becomes your differentiator in the long term. According to Gartner, more than 50% organizations will implement significant business model changes in their efforts to improve customer experience. We believe in engaging with our customers to provide a holistic suite of solutions ranging from traditional voice calls to social media networking.

For instance, if you are offering an in-bound support, answering the queries of your customer doesn’t really improve your brand loyalty and business, but understanding the customer’s need and providing a demystifying solution will certainly do.

Gartner research indicates that in a few years 89% percent of businesses will compete mainly on customer experience.

Finance and Accounting Services

Our tailored solutions help you get the best return from your investments.

Expanding responsibilities of CFO’s office within enterprise to drive growth – The CFO’s team today is expected to not only control costs and manage risks but also drive business strategy and revenue growth. The CFO’s office also has to deal with complex legacy systems, data silos, internal controls and risks, and technologies such as social media, analytics and cloud (SMAC). This increased mandate implies that finance and accounting operations besides aligning to CFO’s agenda also has to support strategy and growth plans of the enterprise.

Our offerings are better equipped to meet the new challenges of expanded responsibilities of CFO’s office. This entails digitalization of finance functions, streamlining and simplifying processes and establish benchmarks for good governance and compliance with regulations.

  • Payroll
  • Billing and Cash Application
  • Help Desk Services
  • Fixed Asset Accounting

Data Management

Make your data your biggest asset.

We specialize in handling large volumes of data, both generated by you and your clients. While, the data might be source agnostic, proper handling of the same is a challenge in this day and age when nearly everything that moves is generating some form of relevant data. Growing businesses need sound understanding of how to utilize data and how to leverage its capabilities by converting it to the next growth potential.

Our expertise in data entry, processing and analysis ensures that your critical data is not only secure but also readily available, anytime, anywhere. By streamlining the process and resource intensive tasks, we ensure that your overall operational costs are optimized for your ideal ROI.

  • Analytics and Reporting
  • Database Management
  • E-Publishing
  • Data Protection

Sales, Marketing and Support

Explore, lead, and conquer the uncharted with our sales and marketing solutions.

Our talented executives in Philippines and India are some of the best in lead generation.

Our agents are also adept in validating qualified sales leads and converting them into your potential clients. Our offerings also include virtual assistant capabilities for both voice and non- voice campaigns to ensure that you are able to address your target market in the language of choice, such as English, Nepali, Sinhala, Hindi, Tagalog to name a few.

  • Lead Generation
  • Lead Generation
  • SaaS support
  • Virtual Assistant
  • Inbound/Outbound

Image Processing Solutions

Provide the best service to your GIS customers

Our expert CAD executives will process the GIS (geographic information system) images of buildings and other locations on the ground which are required by construction, insurance, real estate, architecture, engineering agencies and for assessing taxes by government and other federal agencies. These measurements are also used by oil and gas utilities extensively to measure the infrastructure. Imagery is also used by federal, state and local governments for emergency response, GIS, planning, development and assessment.

We process the images and do the measurements using the various online tools and upload the files for our customers after QC.

  • Image processing
  • Quality assurance
  • Reporting
  • Inbound/Outbound support

Human Genome Interpretation

Provide the best personalized healthcare by genomics

TOur genome curators and data analysts works for our clients to provide complete genome sequencing and analysis services. Their products and services help their clients identify and classify the variants, genes, and gene sets that are likely to govern or underlie a specific disease, tumor, or drug response. Clients include academic, pharmaceutical, and medical researchers. Our curators does the analysis, annotation, and interpretation of human next-gen sequence data (genome, exome, targeted gene).

  • Bio informatics data
  • Quality assurance
  • Reporting

CONTACT US

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LOCATIONS

USA

Phone: +1-470-447-1630

India

Phone: +91-40-4023 4400

Philippines

Phone: +63-912-933-8247