OVERVIEW

Cambridge Bizserve – CB as a BPO

Cambridge BizServe is in the business of managing outsourced business operations. We have presence in Hyderabad, Bangalore and Chennai, with an employee base of about 150+ talented professionals, delivering solutions globally.

We provide our customers with a range of services spanning from high end voice and non-voice support operations covering various industries such as Manufacturing, Energy and Utilities, Life Sciences, Pharmaceuticals, Retail and Services to name a few. Our state of the art BPO Centre in India caters to some of the large and mid-market organizations globally.

Cambridge BizServe offers BPO/ KPO services, including but not limited to tax, audits and accounting, Business Research and Data Analysis, Cloud infrastructure, Compliance, Publishing Outsourcing, Legal Process Outsourcing (LPO), Financial Research Outsourcing (FRO) and Customer Contact Center.

THE PERFECT PARTNER

Cambridge Bizserve looks beyond cost reduction and focuses on innovation and customer centric approach for optimizing business processes.We combine our IT Services with Business process outsourcing to meet basic to any unique business needs and also in deriving business benefits.

Our years of experience across different industries, helps us in providing the respective domain knowledge to the clients as per their requirement.We are in line with the current trends with the BPO ecosystem and also will be updated in the upcoming development

SERVICES

Cambridge Bizserve caters to the differing needs of clients across verticals and functions. We offer BPO/KPO services along with cloud infrastructure management and analytics. This ability positions us as one of the sought after companies in this space.

What we offer

Application Support

Cambridge BizServe provides full-fledged outbound services, wherein multilingual professionals call the customers, explain about the application, its features, the latest versions available and the competitive edge that it offers over the other applications in the market.

Our agents take feedback from the customers about the application, document and communicate the same to client. This helps the client to make the application user friendly and also in retaining customers.  Our outbound service increased the application download rate, customer retention and also offered insight into the key development areas of the application.

Background Verification

Background verification is completed for Security agents who register with our client. However complex or difficult the requirement of the client, we ensure that full verification is completed.

Since our commencement, we have given 100% quality compliance to our client. We have built reputation in handling sensitive data and delivering results. We always meet our client expectations and have had an excellent rapport with our client for over a decade.

Visa and Passport Application Processing Services

We receive calls from visa applicants with queries ranging from form filling, visa processing fees, technical information, helpline services, biometrics, office hours, visa appointment scheduling, status of the visa application etc.

The project works across multiple countries & government agencies and we have managed to meet all the challenges and sophisticated telecom requirements of the client. We have multilingual agents to cater the unique language needs of the project. All SLA and audit parameters are met with month on month.

SaaS Support

We provide data analytics, back end payroll processing, Finance and accounting services with 99.8% accuracy in a cost effective and timely manner via HR and Payroll processing CRM tool. All agents go through a rigorous training regime and only those who are certified are allowed to go live.

The quality and timelines are maintained to ensure that all the client requirements are fulfilled.

Energy & Utilities

The images and data is received from the client, which is scanned, entered in a CMS tool (specially designed by our IT team for this client). The tool will throw back variances which are then re-evaluated, re-checked before re-entering into the tool or returning back to client.

The CMS tool that we developed for the Energy utility client gave them all their customer’s energy utilization presented in a easy to read and understand format. The client was then able to use this to provide accurate recommendation to their customers on utilization, plans and savings. This tool helped our client in reducing their operational expenses.

We have managed to combine our BPO services, Analytics and IT services and give a full package to the client. The client’s operational cost reduction and revenue increase has ensured that they are in this relationship with Cambridge BizServe for the last 8 years.

In a nutshell, we offer the following:

  • Out bound calls
  • Inbound calls
  • Data analysis
  • Data cleansing
  • Lease extraction
  • KPO
  • SaaS Support

OUR VISION

Is to make our customer operations
better, faster and cheaper

OUR BUSINESS MODEL

OUR CULTURE

R

eward
ecognize
ejoice

EMPLOYEE SPEAKS

 

Mahendra Balasundaram

Operations Manager

I find the employees and management team very genuine and supportive! The culture is very positive and it is a fun environment. New ideas are not only welcomed and encouraged but are also implemented. As a result, you also see the company growing exponentially, which is great. They have a good work life balance. It is uncommon to see people spend more than 8 hours at the office. There is never a crunch time; the workload is pretty consistent and all the employees are intelligent, fun to work with, and passionate about their work. I think this is the most significant factor that makes CB a great place to work.

Jyotsna Pairdha

BPO Team Lead

My journey with CB has been extremely informative. I have learnt several professional dimensions and have grown immensely at my job since the past 6 years of my association with the company. Employees are very helpful which has greatly assisted me. Great work isn’t about hours spent but meaningful tasks accomplished, and I learnt this at CB.

Jaganathan Lingesan

Senior Process Analyst

I feel very proud to work over here and I really like the atmosphere because whenever I step into my office I feel like Icing on the cake. I have enhanced my skill with in a short span. The Management is always supportive in welcoming our Ideas which is encouraging us to give them more. I love working for the company not only because of the positive environment it provides but also for the unlimited learning for someone like me who is ambitious. The management is unbiased and help us in expanding our talent to different horizons. The best part of Cambridge Bizserve is they value all our efforts and this is the best place I have ever worked. They also trust their employees and hence there is no micromanagement which gives people a stress free work atmosphere. It is also one of the very few places that gives as much importance to fun at work and helps people bond as a team. Happy to be a part of Cambridge Bizserve and I want to drive this journey for a long time.

CAREERS

We at CB believe that our most valuable assets are our people and that working at CB is more than just developing revolutionary solutions and applications for clients or innovating with the latest technologies. It’s about sharing values, vision and sustained partnership for the growth of individuals and, in turn, the organization. We hope our careers section – with information on the various facets about our business and our work philosophy – equips you adequately so you can make an informed decision about joining us.

At CB, we know that every employee has something important to say, and that every employee is integral to our success.

Current Openings

LEADERSHIP TEAM

We have been pioneering and growing transformative companies since 1993,many with billion dollar outcomes.We are entrepreneurs, technologists, financiers, product designers and strategists. We love nothing better than finding ways of disrupting the marketplace with brilliant technology. We are humbled by the passion of entrepreneurs and work tirelessly to help them.

akphoto

akphoto
AASHISH KALRA

I have dedicated my career to creating and investing in successful and socially conscious
ventures in technology, real estate, energy, logistics and hospitality on a global basis.
I’ve founded companies, served as President, CEO and Chairman and have multiple successful billion
dollar IPOs and acquisitions. I currently serve as Chairman of Cambridge Technology (CT)
focusing on the convergence of big data and the cloud. Prior to CT, I co-founded
Cambridge Samsung Partners and Cambridge Samsung Resources, served as Managing Partner
at Cambridge Energy Holdings. As Managing Director at Trikona Capital I created one of the largest
funds dedicated to Indian Infrastructure and real estate and was a Co-Founder and
Director of India Infrastructure and Urban Development Company. I also helped establish Sypdre,
a global technology venture catalyst with WPP, Merrill Lynch and IBM.

I am endlessly fascinated by being engrossed with innovative ventures. I believe in doing over talking. I believe as Peter Drucker said, “Whenever you see a successful business, someone made a courageous decision.” I enjoy spending time with those with the courage to bite off more than they can chew. Building companies is messy, but with the right combination of passion, knowledge, guidance and moxie people create wonders.

Aashish Kalra
Chairman & CEO

Aashish Kalra is the Chairman and he foresees the global operations of CTE, providing strategic vision and leadership to the company.He is responsible for the overall company growth and expansion.

more…

radhaphoto1

radhaphoto1
Radha Raghupathy – Director BPO

Radha has over two decades of comprehensive experience in Process Management, Operations Management, Team Management & Customer Relationship Management. She brings the expertise of managing global operations, setting up processes, business expansion and growth strategies.

A veteran in this field, Radha has managed large teams of over 350 people with varied functions in BPO and KPO operations. Radha is proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence. At Cambridge Bizserve, she heads the entire business overseeing delivery, new business opportunities, expanding to serve new verticals and high end outsourcing services.

Radha Raghupathy
Director BPO

Radha is the head of BPO operations at Cambridge BizServe. Her core expertise lies in setting up processes, business expansion and growth, and managing overall global operations.

more…

CONTACT US

Jobs: careerschennai@ctepl.com

Outsourcing solutions: vgopalasundaram@ctepl.com

USA

Cambridge Technology inc.

Atlanta
Address: 5051 Peachtree Corners Circle, Suite 200, Norcross 30092
Phone: +1-470-447-1626
Fax: +1-678-996-1403
Email: infoUS[AT]ctepl.com

Kansas
Address: 120 SE 6th Avenue, Suite 230, Topeka, KS 66603
Phone: +1-785-354-4300
Fax: +1-785-354-4377
Email: infoUS[AT]ctepl.com

Germany
Address: Willy-Brandt-Platz 6, 68161 Mannheim
Email: infoEU[AT]ctepl.com
Phone: +49-621 400-676-000
Fax: +49-621 400-676-006

Louisville
Address: 1600 Envoy Circle, Suite 1602, Louisville – KY, 40299, USA
Email: infoEU[AT]ctepl.com
Phone: +1-502-999-7799

Singapore
Address: 51 GOLDHILL PLAZA #07-10/11 SINGAPORE (308900)
Email: infoSG[AT]ctepl.com
Phone: +006590228500

Boston
Address: 245 First Street, Suite 1800 Cambridge, MA 02142, USA
Email: infoUS[AT]ctepl.com

India

Cambridge Bizserve

Hyderabad
Address: # Unit No 04 -03, Cyber Pearl, Level 4, Block 1, Hitec City, Madhapur,
Hyderabad – 500 081, Telangana
Email: infoIN[AT]ctepl.com
Phone: +91-40-4023 4400
Fax: +91-40-4023 4600

Bangalore
Address:
Suraj Ganga Soft Park 34, 1st Main Rd, 3rd Phase, J P Nagar,
Bengaluru – 560 078, Karnataka
Email: infoIN[AT]ctepl.com
Phone: +91-80-4299 5777
Fax: +91-80-4299 5779

Chennai
Address:
Unit No.205 A Block, Delta Wing, Raheja Tower, 2nd Floor, No177/8, Anna Salai
Chennai – 600 002, Tamil Nadu
Email: infoIN[AT]ctepl.com
Phone: +91-044-6659-8000

Legal | Privacy  

Legal

This World Wide Website is owned and operated by Cambridge Technology, Inc. This page contains proprietary rights, notices and terms of use of this site. By using this site, you accept these terms of use. If you do not agree to these terms of use, please do not use the site.

Copyright Notice

Cambridge Technology Inc.
120 SE 6th Avenue, Suite 230,
Topeka, KS 66603
Phone: +1-785-354-4300
Fax: +1-785-354-4377

Proprietary Rights

Unless otherwise specified, all content and materials included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cambridge Technology , Inc. and is protected by United States and international copyright laws. The compilation of all content and materials on this site is the exclusive property of Cambridge Technology, Inc. and protected by United States and international copyright laws. All software used on this site is the property of Cambridge Technology , Inc. or its software suppliers and protected by United States and international copyright laws. Use or reproduction of any content or materials contained on this site is strictly prohibited, except that you may download one copy on one computer for your personal, non-commercial use only, provided you do not delete or change any copyright, trademark and other proprietary notices. Note that any product or service referenced on this site may be subject to other proprietary rights reserved by Cambridge Technology, Inc. and are not licensed hereunder. All rights not expressly granted herein are reserved.

CAMBRIDGE TECHNOLOGY and CAMBRIDGE TECHNOLOGY Design are registered trademarks of Cambridge Technology, Inc. or its affiliates in the United States. All other trade names, trademarks, logos, and service marks on this site are the property of their respective owners.

Applicable Laws

This Website (excluding linked sites) is controlled by Cambridge Technology, Inc. from its offices within the Commonwealth of Massachusetts, United States of America. By accessing this Website, you and Cambridge Technology, Inc. agree that the statutes and laws of the Commonwealth of Massachusetts, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Warranty Disclaimer and Limitation on Liability

INFORMATION ON THIS Website IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this Website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Cambridge Technology, Inc. (“Cambridge Technology ”) may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Any comments or materials sent to Cambridge Technology including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively “Feedback”), shall be deemed to be non-confidential. Cambridge Technology shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Cambridge Technology shall be free to use any ideas, concepts, know-how or techniques contained in such Cambridge Technology for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.

Information Cambridge Technology publishes on the World Wide Web may contain references or cross references to Cambridge Technology products, programs and services that are not announced or available in your country. Such references do not imply that Cambridge Technology intends to announce such products, programs or services in your country. Consult your local Cambridge Technology contact for information regarding the products, programs and services which may be available to you.

Cambridge Technology makes no representations whatsoever about any other Website, which you may access through this one. When you access a non-Cambridge Technology Website, please understand that it is independent from Cambridge Technology , and that Cambridge Technology has no control over the content on that Website. In addition, a link to a non-Cambridge Technology Website does not mean that Cambridge Technology endorses or accepts any responsibility for the content, or the use, of such Website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL CAMBRIDGE TECHNOLOGY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS Website, OR ON ANY OTHER HYPERLINKED Website, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy

CT Privacy Statement

This privacy policy applies to Personal, Third Party; Clientele information collected at CT is committed to protecting the privacy of its users. Because CT gathers certain types of information about the users of the Services, we believe you should fully understand the terms and conditions surrounding the use of the information we collect. The following discloses our information gathering and dissemination practices for the Services. If you are using any of the Services through institution that is a customer of CT, this policy does not supersede the terms of any agreements between CT and any other party, nor does it affect the terms of any agreement between any user of the Services and their employer or third party. Please make sure that you read the terms of any privacy policies that you enter into with parties other than CT, including third party, as those policies may also explain how your personal information is used by those parties.

Information CT collects

Everyone who intend to gain knowledge about CT offerings are free to utilize the Services without identifying yourself, however, if you would like to utilize or customize some features of the Services, you must first register with CT. When you register, we will request certain personal information, including, but not limited to, contact information, such as your name, city and state, and e-mail address etc. This information better enables us to provide you with content relevant to your interests and provides us with aggregate data that CT uses to improve the Services. We may also ask you for information about your system or how you use CT products and services.

CT gathers information about all users collectively, such as what areas users visit most frequently and what services users’ access most often. CT automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. We analyze these logs for sales and marketing purposes as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our customers and how the customers use the Services, not for the behaviors of individual users.

Purposes of Data Collection

CT requests personal information for purposes such as the provision of customer service and support, customer surveys, sales management, support, newsletter subscriptions, offers of related services, and other exchanges of information.

What CT does with the information it collects?

The personal information you supply to CT will not be given, sold, rented, loaned, or otherwise disclosed to any third parties outside of CT and its agents, except when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce the Terms of Use, (iii) respond to claims that any content provided by using the Services violates the rights of third parties, or (iv) protect the rights, property, or personal safety of CT, its users, or the public.

Security

All of your personal information is stored on servers at a location designed specifically to ensure that authorized individuals have access to the server or its data.